I recently tried to purchase mp3s from Amazon’s online store. Why you ask, given that I work at Apple, home of the wildly populare iTunes store? Because Amazon doesn’t have DRM. End of story.
Anyway, I had a problem with my billing address (given that I’m moving, and it appears some of my accounts’ addresses have changed, and some haven’t). I tried ordering about 3 times before it finally got through.
Today, I got this in my inbox:
Hello from Amazon.com.
We’re sorry for the delay you experienced earlier today when trying to purchase digital content. We have good news – you should now be able to complete your digital order. As an apology, we have added a $5.00 gift certificate to your Amazon.com account. This gift certificate will be automatically applied to your next purchase of any item sold by Amazon.com.
We apologize for the inconvenience caused by this delay.
Customer Service Department
Now that’s customer service.Tweet